Privacy Policy

Financial companies decide how they share your personal information, and federal law gives you certain rights to limit that sharing. The law also requires us to explain how we collect, share, and protect your information. At Luminate Bank, transparency matters. We want you to clearly understand what we do with your information, so please take a moment to read this notice carefully.

The personal information we collect and share depends on the products or services you have with us. This may include:

Social Security number and income
Payment history and account balances
Credit score and credit history

Like all financial institutions, we need to share certain personal information to run our everyday business. Below, you’ll see the reasons financial companies can share information, how Luminate Bank shares it, and whether you can limit that sharing.

Introduction

Luminate Bank (“Luminate”, “us,” or “we”), has created this privacy statement privacy notice in order to demonstrate our firm commitment to privacy.

Luminate Bank Privacy Policy

This Privacy Policy discloses the privacy practices of Luminate. We are committed to protecting your privacy and recognize and respect the privacy expectations of today’s consumers and the requirements of applicable federal and state privacy laws. We believe that making you aware of how we collect and use your non-public personal information (“Personal Information”), and to whom it is disclosed, will form the basis for a relationship of trust between the public and us. This Privacy Policy provides that explanation.

Luminate’s website is located at www.luminate.bank (the “Website”) and includes related websites, subdomains, online services, applications, and digital properties owned or operated by Luminate Bank (collectively, the "Website").

(the "Website") and is not intended for individuals less than the age of eighteen. Luminate does not knowingly collect data relating to individuals less than the age of eighteen.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to visitors, users, and others, who wish to access or use the Website. By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

This Website Privacy Policy applies to information collected through the Website and related online services. Information collected in connection with financial products and services may be also subject to our Consumer Privacy Notice and applicable state and federal banking privacy laws, including the Gramm-Leach-Bliley Act.

What personal information is being collected?

We may have collected the following categories of personal information from consumers within the last 12 months:

Categories of Personal Information	Examples of Specific Types of Personal Information Collected	Collected
A. Identifiers	A real name, alias, postal address, email address, telephone numbers, Internet Protocol address, account number, Social Security number, date of birth, or other similar identifiers.	Yes
B. Personal Information categories	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.	Yes
C. Protected classification characteristics	Age, race, color, ancestry, national origin, citizenship, marital status, sex (including gender, gender identity), veteran or military status.	Yes
D. Internet or other electronic network activity information	Browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.	Yes
E. Professional or employment-related information	Current or past job history.	Yes

How we collect your personal information?

We collect most of this personal information from you when the Website specifically asks for your personal information (for example to respond to requests for information or to register users for particular services). The personal information is collected directly from staff of Luminate who have responsibility for responding to such requests or administrating such registrations. However, we may also collect information:

From publicly accessible sources (e.g., property records or court records);
From your transactions with us;
From our service providers;
Directly from a third party;
Consumer reporting agencies (CRAs);
From activity on our Website.

How is personal information used?

Personal information collected through the Website will only be used for the purposes described in this Privacy Policy and applicable disclosures. We may collect and use Personal Information for business and commercial purposes, such as:

To provide and manage products and services;
Operation of our websites;
Marketing;
IT operations, including communication systems and security;
Legal compliance and proceedings;
Risk Management;
Fraud Prevention;
Financial Management;

Personal information will be collected in a lawful manner and remains part of our records until we determine the information is no longer needed, or we are required by law to delete such information.

Online Tracking & Advertising Disclosure

Luminate Bank uses cookies and similar technologies to improve your experience on our websites and support our marketing efforts.

How We Use Tracking Technologies

We may collect information about how you user our website to:

Ensure the website functions properly
Understand how visitors use our site
Improve content and user experience
Provide relevant marketing and advertising

Cookies and Advertising

We use cookies and tracking technologies that may:

Remember your preferences
Measure website performance
Help deliver ads that are more relevant to your interests

Some of these technologies may be provided by trusted third-party partners.

Interest-Based Advertising

We may use information collected through cookies, pixels, web beacons, device identifiers, and similar technologies to display advertisements for Luminate Bank products and services on third-party websites, social media platforms, search engines, and other online services. We may also work with advertising partners, analytics providers, and technology service providers to measure the effectiveness of our advertising, better understand how visitors interact with our Website, and improve our marketing efforts.

Your choices

You have control over how your information is used:

You can manage or disable cookies through your browser settings
You can update your preferences using our cookie banner
Adjusting the privacy settings on your mobile device (e.g. "Limit Ad Tracking" on IOS or "Opt out of Ads Personalization" on Android)
You can also opt out of certain targeted advertising by visiting YourAdChoices.com

Please note that disabling certain cookies may impact website functionality. Your preferences will apply only to the specific browser or device from which you opt out. You will need to opt out separately on all your browsers and devices. If you delete cookies, change web browsers, reset your mobile advertising ID, or use a different device, you may need to opt out again.

Third-PArty Websites

Our website may contain links to other websites. Luminate is not responsible for the privacy or tracking practices of those sites.

Opt-Out

Please note that even if you opt out, you may still receive online advertising from us. Opting out from a specific advertising provider means that the ads you do receive will not be based on your preferences or behavior. In addition, you may still see targeted pages based on your habits as you navigate our online services, including at www.luminate.bank.

You may have additional rights to opt out of our use of your information depending on how you interact with us, the financial products or services you may ultimately obtain from us, or the jurisdiction in which we are doing business with you. For example, if you do not want us to serve you targeted advertising based on your visit to our online services, you can opt out of targeted advertising by selecting

How we share your personal information

Luminate may share personally identifiable information it collects with its employees who need to know that information to service your account. Luminate does not disclose personal information to third parties except as described in this Privacy Policy, our Consumer Privacy Notice, or as otherwise permitted or required by applicable law. Luminate may share your personal information with third parties to the extent it is reasonably necessary to manage or service your account, verify employment, determine location, process payment, fulfill a transaction, provide customer service, or as otherwise authorized by law.

Further, Luminate may disclose personally identifiable information: (i) to another entity with which Luminate enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, (ii) to a third party pursuant to a subpoena, court order, or other form of legal process or in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process, or in connection with litigation brought against, or on behalf of, Luminate, where appropriate, (iii) to a third party if determined by Luminate in its sole judgment that such disclosure is appropriate to protect the life, health, or property of Luminate or any other person or entity, all in compliance with applicable law, (iv) to third parties as authorized or designated by you, or (v) to conduct any other legitimate business activity not otherwise prohibited by law. The foregoing is not intended to obviate or displace any legal obligations or duties applicable to Luminate.

Except as necessary for Luminate to provide the services, information, or products requested by a website user, or except for the disclosures identified in the preceding paragraphs, the user may opt out of having his or her personally identifiable information, which has been voluntarily provided to Luminate through or from its Website, prospectively retained by Luminate, used by Luminate for secondary purposes, or disclosed by Luminate to third parties.

SMS MESSAGING

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sale of personal information

We do not sell and will not sell your personal information.

Sharing your information with Consumer Reporting Agencies

Consumer Reporting Agencies (“CRAs”) collect and maintain information on consumer and business credit profiles on behalf of organizations in the United States. We may share information about you with CRAs and may carry out periodic searches with them to verify your identity or manage your account.

Details of your account(s) with us may be sent to CRAs and recorded by them. This information may be supplied by CRAs and may be used and searched by us and other organizations, such as debt collection agencies, in order to:

Consider applications for credit and credit related services;
Locate debtors and recover debts; and
Manage your accounts.

Luminate may furnish account information to Experian, Equifax, and Trans Union. You have a right to obtain an annual copy of your credit file from CRAs by visiting www.annualcreditreport.com.

Your Choices

Luminate offers you certain choices in connection with the personal data it collects from you, including:

Your Luminate Account: You may review, update and correct your contact information, including your telephone number and email address, after logging in to the Website, or by calling our office.
Your Choice to Decline Cookies: You may adjust your browser settings to decline cookies if you do not want to accept Luminate cookies. However, declining cookies may affect proper operation of the Website.

If you have any questions regarding any of these choices, please contact Luminate.

Security of Personal Information Collected on This Site

Luminate has implemented physical, electronic, and procedural security safeguards to protect against the unauthorized release of or access to personal information. We employ internal and external system safeguards designed to protect confidentiality and security of personal information.

The confidentiality of any communication or material transmitted to or from Luminate via the Website or via e-mail cannot be, and is not, guaranteed. You acknowledge that the technical processing and transmission of the Website’s content may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to confirm and adapt to technical requirements of connecting networks or devices.

We may collect the IP address information and other technical information from visitors to our Website for security, fraud prevention, analytics, websites administration, and marketing purposes. We may disclose such information to service providers that assist us in operating, securing, analyzing, and improving our Website, subject to appropriate contractual safeguards.

If any questions arise about security, please contact Luminate using the information provided above.

California Residents - Your Legal Rights

California residents have certain privacy rights under California law. The following disclosures supplement the information contained elsewhere in this Privacy Policy and apply solely to California residents to the extent required by applicable law. Luminate will collect, use, disclose, and protect personal information in accordance with applicable California law.

The right to access personal information – You have the right to request access to your personal information that we collected about you, subject to certain exceptions.
The right to request deletion of personal information – You have the right to request that we delete your personal information, however, state and federal law may prohibit us from deleting personal information, which Luminate will disclose to you.
The right to non-discrimination - We will not discriminate against you if you exercise any of these rights.
The right to an authorized agent – You can designate an authorized agent to make any of these requests by providing your express written authorization. We must be able to verify your identity and the authorization must include the authorized agent’s name, address, telephone number, and email address (for providing the personal information collected or to respond to a request for deletion).

Children’s Privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that they cannot use this Website.

Outside Links

Our Website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our Website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

CONTACT US

Luminate is the data controller. Questions, comments, and complaints about Luminate’s data practices or this Privacy Policy can be submitted to Luminate Bank. If you have any questions, comments or concerns regarding our Privacy Policy can be submitted to:

Luminate Bank

Attn: Privacy Officer

2523 S. Wayzata Blvd. Suite 100

Minneapolis, MN 55405

optout@goluminate.com

Toll-free Telephone Number: 833-594-0379

Luminate may change this Privacy Policy at any time. Notice of any new or revised Privacy Policy, as well as the location of the new or revised statement, will be posted on the Website after the change. It is the obligation of users visiting the Website before the change to learn of changes to the Privacy Policy since their last visit.

Last Updated: [07/2026]