The logo for luminate bank is a circle with dots on it.

Got questions? We’ve got answers.

What does Luminate Bank do with your personal information?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. This information can include:


  • Social Security number and Income
  • Payment History and Account Balances
  • Credit Score and Credit History


All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Luminate Bank chooses to share; and whether you can limit this sharing.

Contact Us with Questions

Sharing Personal Information


  • Why share your personal information for our everyday business purpose?

    Yes, Luminate Bank shares information and it can't be limited. This is done to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus.

  • Why share your personal information for our marketing purpose?

    We do not share information. We use it to offer our products and services to you.

  • Why share your personal information for joint marketing with other financial companies?

    We do not share your information.

  • Why share your personal information for our affiliates' everyday business purposes?

    We do share. Information about your transactions, experiences, and creditworthiness.

  • Why share you personal information with our affiliates to market to you?

    We do share. Information about your transactions, experiences, and creditworthiness.

  • Why share your personal information for non-affiliates to market to you?

    We do not share your information.


To limit our sharing


  • How can I limit our sharing?

    Call us toll-free at 833.268.2424

    Visit us online at www.luminate.bank

    Email us at customerservice@luminate.bank


    Please note:

    If you are a new customer, we can begin sharing your infromation 30 days from the date we sent this notice. When you are no longer a customer, we continue to share your information as described in this notice.


    However, you can contact us at any time to limit  our sharing.


Questions?


  • Who do I contact with questions?

    Call 952-939-7200 (Minnetonka) or 507-528-2133 (Claremont) of go to www.luminate.bank


Who are we


  • Who is providing this notice?

    Luminate Bank


What We Do


  • How does Luminate Bank protect my personal information?

    To protect your personal information from unauthorized access and use, we use security measures that comply with federal laws. This includes computer safeguards, secured files, and buildings.

  • How does Luminate Bank collect my personal information?

    We collect your personal information when you perform the below examples:

    • Open an account or apply for a loan
    • Pay your bills
    • Use your credit or debit card or deposit money

    We also collect your personal information from others such as credit bureaus, affiliates, or other companies.

  • Why can't I limit all sharing?

    Federal law gives you the right to limit:

    • Sharing for affiliates’ everyday business purposes—information about your creditworthiness
    • Affiliates from using your information to market to you
    • Sharing for nonaffiliates to market to you

    State laws and individual companies potentially give you additional rights to limit sharing.

  • What happens when I limit sharing for an account I hold jointly with someone else?

    Your choices will apply to everyone on your account - unless you tell us otherwise.


Definitions


  • Affiliates

    Companies related by either common ownership or control. They can be either financial and non-financial companies.


    Our affiliates include financial companies, such as Luminate Home Loans, Inc. 

  • Non-Affiliates

    Companies not related by common ownership or control. They can be either financial and non-financial companies.


    Luminate Bank does not share with non-affiliates so they can market to you.

  • Joint Marketing

    A formal agreement between non-affiliated financial companies that together market financial products or services to you.


    Luminate Bank does not jointly market.


Other Important Information


  • Other Important Information

    The NMLS for Luminate Bank is: 1281698


    The information below pertains to indiidual state laws and only applies to the residents of that particular state. If state law provides you with additional protections, we follow state law.

  • California Residents

    In accordance with California law, we will not share information we collect about you with companies outside of  Luminate Bank unless the law allows. For example, we may share information with your concent, to service your account, or provide rewards or benefits you are entitled to. We will limit our sharing to the extent required by California law.

  • Vermont Residents

    We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market you, other than as permitted by Vermont law, unless you authorize us to make those disclosures. Additional information concerning our privacy policies can be found at www.luminate.bank or call 833-268-2424

  • Nevada Residents

    We are providing you this notice puruant to Nevada law. You may be placed on our internal Do Not Call list by calling 833.268.2424 or writing to Luminate Bank, Attn: Privacy Officer, 5900 Green Oak Dr, Suite 100, Minnetonka, MN 55343. Nevada requires that we provdie contact information for the state's Bureau of Consumer Protection to all consumers that do business with us. The contact information for the Bureau of Consumer Protection, of the Office of the Nevada Attorney General, is provided below.


    Address: Bureau of Consumer Protection, Office of the Nevadda Attorney General, 555 E. Washington  St, Ste 3900, Las Vegas, NV 89101


    Phone: (888) 434-9989

    Email: aginquires@ag.nv.gov

    Website: https://ag.nv.gov/complaints/file_complaint/

Privacy Policy updated 7/2023

Share by: